Pre-Order Policy

Pre-Order Shipping Policy

1. What is a Pre-Order? A pre-order allows you to reserve a highly anticipated item before it is physically in stock. By purchasing a pre-order, you secure your item before it goes up for sale.

2. Estimated Shipping Timelines Pre-order production timelines vary. The estimated shipping date for each pre-order item is clearly listed on its product page. While we work closely with our manufacturers to meet these estimates, custom enamel pin production can occasionally experience minor delays.

3. Payment: Full payment is collected at checkout to secure your reservation.

4. Mixed Orders (In-Stock + Pre-Order Items) If your order contains both in-stock items and pre-order items, your entire order may be held and shipped together once the pre-order item arrives. If you would like your in-stock items to ship immediately, please place two separate orders.

5. Cancellations & Address Changes You may cancel your pre-order for a full refund at any time before the item has shipped. If you move or need to update your shipping address before the item ships, please contact us immediately at gildedspiral@gmail.com

6. Delay Communication If production or shipping delays occur, we will proactively notify you via email with an updated timeline.