Shipping policy

Updated July 28, 2026:

Gilded Spiral LLC – Shipping & Fulfillment Policy

We are dedicated to providing clear, transparent, and reliable shipping timelines for our custom collectibles and limited-edition items. Please review our fulfillment practices below so you know exactly what to expect when your order is placed.

Standard Order Processing Time

  • Fulfillment Window: We will strive to get all orders shipped within three business days of purchase. This does not apply to pre-orders.
  • Tracking Updates: Once your package is prepared by our studio, an automated tracking number will be sent to the email address provided at checkout.

Pre-Order Items & Delayed Delivery Logistics

  • Extended Production Windows: If an item in an order is a pre-order item, it may take up to 8 months before it ships. These windows account for the multi-stage manufacturing and custom proofing requirements for our pins.
  • The "Ship Together" Policy: To minimize environmental impact and shipping overhead, other items that were purchased with a pre-order item may be held until all items in the order are in-hand before they all ship together.
  • How to Separate Shipments: If you prefer to receive your in-stock items immediately without waiting for your pre-order item to arrive, please ensure that the items are placed in separate orders or that shipping is paid separately for each shipment group.
  • Upfront Timeframes: Item descriptions on individual product pages and shipping policies displayed at checkout will specify the potential timeframe of shipment for each specific product line.

Combined Shipping for Multiple Orders

We understand that collectors frequently place multiple individual orders during dynamic product drops. To help streamline your deliveries, we follow these strict processing parameters:

  • The Matching Standard: We will do all we can to combine shipping on orders that are going to the same individual at the same address.
  • Different Account Details: If the name or address on the orders differs in any way, we will not combine shipping under any circumstances in order to prevent fraud, delivery errors, and carrier tracking disputes.
  • Our Operational Discretion: If the name and address are an exact match, we will attempt to combine shipping as best we can, but we reserve the right to not combine shipping due to weight restrictions, packaging box dimensions, or unexpected processing bottlenecks.
  • Shipping Fee Adjustments: If shipping is successfully combined by our team and it reduces overall carrier costs, a refund for redundant shipping fees may be provided to the customer.

Orders with Multiple Shipping Policies

  • Fulfillment Hierarchy: If multiple shipping policies apply to the same order (such as orders combining complex custom items with standard products), we will ship out items as shipping policies allow and as items are in-hand.

Shipping Accommodations & Support

  • Get in Touch: If anyone has any questions on shipping accommodations, adjustments, or address corrections, they can reach out to us directly at gildedspiral@gmail.com or via the Contact Page on our shop. We are always happy to assist our community!