Refund policy

Last updated: July 28, 2026

Gilded Spiral LLC – Return & Refund Policy

At Gilded Spiral, we pour immense care into designing and manufacturing our custom collectible items. Because our products are limited-edition runs, all sales are final. We do not offer returns, exchanges, or refunds for changes of mind or buyer's remorse.

However, we want you to love your items. If your order arrives damaged or defective, we are absolutely committed to making it right.

Damaged or Defective Items

If a product arrives with a manufacturing defect or is damaged during transit, you are eligible for a replacement or a full refund. Items like enamel pins are handmade items and may have small quirks or imperfections that are considered acceptable and not considered damaged as outlined in this policy. Please provide a reasonable amount of consideration for the handmade nature of these items.

  • The Notification Window: You must report the damage or defect within 14 days of the confirmed delivery date.
  • Proof of Damage: To initiate a claim, please email us at gildedspiral@gmail.com or via the contact tab on this site with your order number and clear photographic proof of the defect or damage.
  • The Return: Once verified, we will either ship out a replacement unit (subject to inventory availability) or issue a full refund to your original payment method. If a replacement is unavailable due to a limited edition selling out, a full refund will be processed.

Return Shipping

If we request that a damaged or defective item be shipped back to our studio, we will provide a pre-paid shipping label. Customers will never be responsible for return shipping costs on damaged or defective merchandise. All returns must be approved before they are sent back to us. Way may or may not require an item to be returned to us at our discretion.

Cancellations

Because our fulfillment system is highly automated to get products to you as quickly as possible, orders may not be able to be canceled or modified once they have been placed. Please double-check your shipping address and shopping cart selections before completing your purchase. Reach out to us immediately if you have any concerns about your order so we can remedy it before shipments go out.